Frequently Asked Questions
Questions about renting or buying a camper van? You came to the right place for an answer!
Can I park my car at VanCraft while on my trip?
Yes you can – we offer free parking for one vehicle per booking.
Where can I pick up my van?
Currently, our only pickup and drop-off depot is at 250 Via Del Norte, Oceanside, CA 92058
Can I bring my dog?
Yes, dogs are allowed free of charge. Please keep in mind that an extra cleaning fee will be charged if you do not clean up after your doggo, and that you are responsible for all damage to the van.
I’m flying in, how do I get to Vancraft?
There are two reliable means of public transport to get you to our rental depot. Our first recommendation is by train, give us a heads up and we will pick you up at the Oceanside train station free of charge, schedules can be found here. The next is via Uber or Lyft – both have fast pickup times in the greater San Diego and LA area.
Do you offer one way rentals?
We do not offer one-way rentals at this time.
Is there a minimum number of days for rentals?
Yes, we have a three day minimum for van reservations.
Will I be charged for mileage?
We include 150 free miles per day with all of our campervan rentals. If the van comes back with more than the allotted mileage, the customer will be charged $0.39/mile for all extra miles. This mileage allowance gives our customers the freedom to use our vans for their intended use without having to worry about purchasing mileage packages upfront.
Are there any hidden charges or rates?
No, all charges to you will be clearly defined and outlined during the checkout process.
Is there a fee for additional drivers?
No there is not.
The dates I want to book are not available, now what?
Keep in touch with us! You never know if there has been a cancellation or another van has been added to the fleet.
What is your cancellation policy?
Cancellations up to 7 days prior to pick up date will receive 80% refund if rental has been paid in full or forfeit of deposit whichever is greater. Within 7 days of pick up date, cancellations will receive 50% refund. Reservations may be rescheduled at no charge up to 14 days prior to pick up date and then a 20% reservation change fee will be incurred after that. There is no cancellation or option to reschedule reservation once pick up date has arrived.
Is there a deposit to book?
Yes the deposit to reserve your dates is either $300 or 20% of your total rental, whichever is greater.
Can I take my rental out of the country?
We do allow our vans into Canada, but please contact us for details.
I want to rent a van, but don’t know where to go with it, any suggestions?
Where can I camp in my sprinter camper van?
Anywhere! We encourage you to get out and explore beyond the campgrounds, using resources like the i-Overlander app to find free camping. Please be courteous to others, and pay attention to street parking signs when parking overnight; you are responsible for parking violations while the van is in your possession.
Do you let renters go to burning man?
Burning Man is a thing of beauty, but is also an extraordinarily punishing environment for our vans. We do allow renters with prior permission to take our vans to Burning Man, there is a $700 fee to cover extra cleaning and significant wear and tear on the van. There is also a larger security deposit than normal.
Are your vans manual or automatic?
All of our vans are automatic.
What will I need to bring with me?
Most everything you need to be comfortable is stocked in the van. All you’ll need are toiletries, and to stock the fridge with your favorite foods before hitting the road.
Do the vans have a bathroom?
Our vans come with an energy efficient, hot-water, outdoor shower with 20 gallon water storage. You have the option to add a Thetford 135 cartridge toilet, which can be stowed under the bench seat inside of the cabin.
Is there heat and A/C in the vans?
All of our vans have A/C via the factory Mercedes dashboard HVAC system. Heat is provided by ESPAR auxiliary heat, propane heater, or both.
How many people fit in the vans?
Our Long van seats 6 and our Short van seats 4.
Do you sell campervans?
We do! Check out our buy a sprinter campervan page for availability.
Do your campervans have a tow hitch?
Some of our vans have a standard tow hitch but are not set up to tow trailers; the hitch is for the use of a bike rack only.
Are your vans 4x4?
No, all of our vans are rear-wheel drive.
How old are your campervans?
All of our vans where manufactured between 2003 and 2006, and converted here at VanCraft HQ in 2017-2020.
What happens if I break down?
In the event of mechanical issues, please contact VanCraft immediately and let us know the situation. We do offer roadside assistance as an additional option. Our goal is to get you back on the road as soon as possible. However, if your vehicle is unavailable overnight due to being held at a repair shop, that night’s rental fee will be refunded.
What kind of fuel do the vans take?
All of our vans run on diesel fuel only.
Can’t find what you’re looking for?
Contact us with any additional questions.