Frequently Asked Questions
Questions about renting or buying a camper van? You came to the right place for an answer!
Can I park my car at VanCraft while on my trip?
Where can I pick up my van?
When can I pick up my rental van?
We are open for pick-ups seven days a week from 9 am to 5 pm.
Can I bring my dog?
I’m flying in, how do I get to Vancraft?
Denver: Train transportation from the Denver airport is easy and reliable, the 40th & Colorado station is just a 1/2 mile from our depot. Let us know what time your train is scheduled to arrive and we’ll pick you up. Train Schdules can be found here.
Other popular Denver airport transportaion options are Uber and Lyft.
Can I take my rental out of the country?
I want to rent a van, but don’t know where to go with it, any suggestions?
Where can I camp in my Sprinter campervan?
Do you let renters go to burning man?
Do you offer one way rentals?
Email our team at firstname.lastname@example.org to inquire about a one-way campervan rental.
How much does it cost to book a van?
Our campervan rental pricing varies based on the day. To receive a live quote, please input your desired location and vehicle into the quote bar on the home page or click “Book Now” in the menu bar.
Is there a minimum number of days for rentals?
Will I be charged for mileage?
We include 125 free miles per day with all of our campervan rentals. If the van comes back with more than the allotted mileage, the customer will be charged according to the following fee schedule: Sprinter $0.69/mi; Micro Campervan $0.49/mi This mileage allowance gives our customers the freedom to use our vans for their intended use without having to worry about purchasing mileage packages upfront.
Are there any hidden charges or rates?
No, all charges to you will be clearly defined and outlined during the checkout process.
Is there a fee for additional drivers?
The dates I want to book are not available, now what?
What is your cancellation policy?
We require a non-refundable deposit in the amount of $300 or 20% of your rental, whichever is greater. Cancellations at least 7 days prior to pick up date will only result in forfeit of the deposit. Within 7 days of pick up date, cancellations are subject to a 50% charge of the total rental fees. Reservations may be rescheduled at no charge at least 14 days prior to the pick-up date. Reservations may be rescheduled up to the day of pick up for a 20% fee. There is no cancellation or option to reschedule the reservation within 24 hours of the date of pick up, and the rental will be charged in full.
Is there a deposit to book?
Yes the deposit to reserve your dates is either $300 or 20% of your total rental, whichever is greater.
Are your vans manual or automatic?
What will I need to bring with me?
Do the vans have a bathroom?
Is there heat and A/C in the vans?
How many people fit in the vans?
Do you sell campervans?
Do your campervans have a tow hitch?
Are your vans 4x4?
How old are your campervans?
What happens if I break down?
What kind of fuel do the vans take?
All Micro model vans are powered by Gasoline engines.
Contact us with any additional questions.